Troubleshooting Your Royall Grill or Smoker


Error Modes and Messages (Roanoke Controller Only)

If an error condition is detected, the system will preform the normal shutdown procedure regardless of the error condition. If an error has been detected, it can be cleared by pressing the ON/OFF button to enter the normal run mode. If the error is still present, the system will enter into the error mode again.

ER-1
Over temperature error, the smoker temperature probe has detected a temperature exceeding 700 degrees. This error can also happen due to an open connection between the controller and temperature probe RTD.

ER-2
Failure to start error, this occurs when the ignition procedure fails to increase the grill temperature above 160 degrees within the allowable 30 minute startup window.

ER-3
Power failure error, this occurs when the power is lost during normal operation.

ER-4
Grill temperature probe short circuit, this occurs when the system detects a shorted temperature probe connection that cannot be reliably used to measure temperature.

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Shutdown Mode (Roanoke Controller Only)

It is strongly suggested that the controller shutdown procedure be used instead of simply unplugging the grill or smoker when done.

To initiate shutdown, press the ON/OFF button. Over a period of time, the amount of fuel provided will gradually reduce to nothing. The fan will run on continuously to reduce the temperature. If the temperature is found to be less than 130 degrees at the end of the shutdown cycle, the fan will turn OFF. The shutdown procedure will not be attempted if the system has not first reached the inital 160 degree startup temperature.


Roanoke Digital Controller Grill Connections



Error Modes and Messages (Ortech Controller Only)

Temperature Display
In all cooking modes, the grill temperature is displayed in 5 degree (Fahrenheit) increments.

Flashing Dots In Lower Portion Of Display
The 3 flashing dots indicate that the igniter is currently powered on.

Flashing Temperature In Display
In cook mode, the the displayed temperature flashes if the grill temperature is below 150 degrees.
In smoke mode, the the displayed temperature flashes if the grill temperature is below 110 degrees.

Flashing (ErH) In The Display
The controller has detected grill temperatures in excess of 615 degrees. This error will also occur if a short is present in the temperature probe (RTD) connection.

Flashing (ErP) In The Display
The controller was not switched to the OFF position when the grill was connected to AC power.



Shutdown Mode (Ortech Controller Only)

It is strongly suggested that the controller shutdown procedure be used instead of simply unplugging the smoker when done.

To initiate shutdown, simply turn the controller OFF. Over a period of 10 minutes, the amount of fuel provided will cease. The fan will run on continuously to reduce the temperature. If the temperature is found to be less than 130 degrees at the end of the 10 minute shutdown cycle, the fan will turn OFF.


Ortech Digital Controller Grill Connections


How do you use a pellet grill?
Pellet grills are incredibly easy to use. Just load your favorite wood pellets into the hopper, set the desired temperature on the grill controller and put your food on. That's it. The pellet grill automatically maintains it's temperature for as long as there are pellets to burn. Although wood pellet grills and smokers are prized for their ability to achieve a steady and precise temperature, be sure to check on your grill or smoker every once in a while during use.

I'm having difficulty getting my pellets to light
The pellet igniter only runs for about 3 minutes when the pellet grill is first turned on. The igniter then stops and will not activate again unless the grill is turned off and then turned back on again. Repeated ignition cycles can advesely effect the overall lifecycle of the igniter. If your grill or smoker is new, the wood pellets have to have time to work their way thru the auger tube into the firepot. If your igniter stops before the pellets reach the firepot, no ignition will take place. Simply turn the grill off and back on again once the pellets begin to drop into the firepot and ignition should start. If your wood pellets have been stored in a damp area and have become damp or wet they will be very difficult to light.

My smoker has ground fault outlet trips, or the fuse blows
Occasionally a component may cause an outlet to trip or a fuse to blow. If this occurs, you need to locate the component causing the issue. Begin by unpluging the auger motor, igniter, and fan from the controller. Turn on the controller and see if the problem still exists. If everything is fine, turn off the controller, and plug in one of the components (fan. auger. or igniter) and turn the unit on again. Continue to try each component individually until you locate the bad component. Once you have an idea what part needs to be replaced please call us a 608-768-8508 x210 or visit www.shoproyall.com for a replacement part.

The fan continues to run after I've turned off my grill
Royall digital controllers utilize a 10 minutes cool down cycle once the controller has been turned off. The grill fan will shut off automatically after 10 minutes.

Where do I find replacement parts for my wood pellet grill?
All of our wood pellet smoker replacement parts are available at www.shoproyall.com, or call us at 608-768-8508 for immediate assistance.

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